Tag Archive: sla

Worldgate’s Experience with Production Support

Production Support

A business’s critical operations need end-to-end applications support. In Worldgate’s experience, how to manage these applications calls for considerable care and thoughtfulness. Poorly managed applications support may ultimately cost too much in financial, staffing and equipment resources. Worldgate mitigates these costs for our clients by a large margin thanks to our experience with: Service Level …

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Permanent link to this article: http://blog.worldgatellc.com/2013/04/our-experiences-with-production-support/

Help Desk, Helping You.

Keyboard - Enter key replace with a RED HELP Key

It is almost a given that the first place to start when breaking into the IT field would be help desk technician. Organizations will continue growing, new technology is bound to be implemented, and a support service will be needed. Whether it’s an operating system, applications, networks, the internet, or hardware and peripherals, these are …

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Permanent link to this article: http://blog.worldgatellc.com/2011/10/help-desk-helping-you/

Is your Help Desk up to Par?


After the implementation of a system within an organization what’s next? It shouldn’t just end there. Every system that has been integrated will need support. Help desks provide this service to the users within the organization supplying answers to all the questions you may have. To make sure that these help desks are beneficial to …

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Permanent link to this article: http://blog.worldgatellc.com/2011/09/is-your-help-desk-up-to-par/