We’ve mentioned our Professional Services suite on our blog, but what do the names of all of those services really mean? Today we want to talk about one in particular: Training.
Training can encompass any number of business processes, from integrating change management to roll-outs of software applications.
We begin with Learning, whether it’s an application, a process change, or material. Learning means:
- System Usage
Whatever is necessary to become an expert, Worldgate will do it.
Worldgate’s experienced technical writers then focus on creating guides using our detailed standards and practices for designing, creating, and delivering training guides. The Guide process includes:
- Introduction and Context
- Blue Bubble Notes (for direction and commentary)
- Step-by-step instruction
Presentation is the next vital step. There are two important steps in our process:
- Content – From where does the new application come? Why is it being implemented? Who created it? When will it be in use? Whom does it affect?
- Technical – Demonstration actual usage of the system
Later in the Training process are Classes and Support, which are equally important. This is just a glimpse into Worldgate’s repeatable, cyclical training methods. It’s one thing to have all the information about a new system dumped on the user in a classroom, but it’s altogether more helpful to have a hands-on approach to learning with the undivided support of an experienced trainer.
We are always ready and willing to discuss possibilities for helping your organization achieve maximum efficiency using our Training services. Please contact us at firstname.lastname@example.org or visit our website for more. We are at your service