Akken.com recently released an article listing the top reasons that IT staffing firms stagnate. As an IT consulting company, this topic caught our eye. We thought it would be interesting to do a three part series comparing Worldgate’s processes to Dan Fisher’s three denominators that inhibit the growth of IT staffing firms.
Part I – Inhibitor to Growth-Leadership Extremes
Part II: Inhibitor to Growth-No Formal Employee Training Program
According to Dan Fisher, 80% of most IT staffing firms don’t have a formal employee training program in place for new hires. Often, they also don’t offer ongoing training for employees who have been with the company for over one year.
Fisher states that the competitive landscape has dramatically shifted and customers want to be engaged differently than they have in the past. Customers who purchase and consume IT staffing services have become more sophisticated in how they select their vendors.
When evaluating your training processes, he suggests asking yourself the following questions: Does your training program account for new challenges? Does your training program include solutions on how to overcome the never ending challenges that your team faces on a daily basis? What have you done with your strategy and approach to keep up with these changes? How are you teaching this to your team? How do you know its working?
Worldgate believes training is a vital element to the success of our organization. We’re committed to the professional development of all our employees in order to provide the highest value we can to our clients. We agree with Fisher that as new challenges present themselves, new training programs must be implemented to meet the educational needs of our team members.
In order to provide quality development, Worldgate employs an effective four phase training model that has continually shown to be useful and educational. Our four training phases include:
- Analyze: Identify the training audience groups
- Design and Develop: The Training Curriculum and Training Content
- Implement: Train
- Evaluate: Measure the Effectiveness (modify to incorporate lessons learned and to stress any critical functional areas)
Our training model helps to successfully develop and groom our consultants to become valuable assets to Worldgate and our clients.
Stay tuned for part III of this series, where we compare inhibitors to growth: no formal sales process.
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